REFUND & SHIPPING POLICY

1. ALL SALES ARE FINAL

All purchases made through Les Gens Incompris are final. We do not accept returns or provide refunds for changes of mind, incorrect size selection, preference, or any other reason not specifically covered by this policy or required by applicable law.

2. FULFILLMENT & SHIPPING

Our products are produced, prepared, and/or fulfilled by third-party fulfillment and manufacturing providers. Because these services are performed by independent third parties, Les Gens Incompris does not directly control the manufacturing, handling, packaging, or transportation of individual orders.

Shipping and delivery times provided on our website are estimates only and are not guaranteed.

Once an order has been processed and transferred to the shipping carrier, Les Gens Incompris is not responsible for delays, interruptions, losses, theft, misdelivery, customs delays, or other issues caused by the carrier or circumstances outside our reasonable control, except where otherwise required by applicable law.

3. LOST PACKAGES

If tracking indicates that a package is lost or has stopped moving in transit, the customer should first contact the shipping carrier and initiate a carrier investigation or claim where available.

Les Gens Incompris may, at its discretion, assist the customer in communicating with the fulfillment provider or carrier. However, we do not guarantee a refund or replacement for packages lost in transit unless required by applicable law or otherwise approved by us.

4. PACKAGES MARKED AS DELIVERED

If tracking information confirms that an order was delivered to the shipping address provided at checkout, Les Gens Incompris is not responsible for theft, disappearance, or loss occurring after delivery, except where otherwise required by applicable law.

Customers should first contact the shipping carrier and, where appropriate, their building management, delivery location, or local authorities regarding packages reported as stolen after delivery.

5. INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

Les Gens Incompris is not responsible for orders that are delayed, returned, lost, or delivered incorrectly because an incorrect or incomplete address was provided by the customer.

If an order is returned to us or our fulfillment provider because of an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

6. DELAYED PACKAGES

Estimated delivery dates are not guaranteed delivery dates.

Carrier delays, customs delays, weather, operational disruptions, holidays, peak-season volume, and other circumstances outside our reasonable control do not automatically qualify an order for a refund or replacement.

A package arriving later than the estimated delivery date does not, by itself, constitute a basis for a refund.

7. DAMAGED OR DEFECTIVE ITEMS

If an item arrives damaged or has a manufacturing defect, the customer must contact us within 7 days of delivery and provide clear photographs of the item, packaging, shipping label, and the issue.

Each claim will be reviewed individually. If the claim is approved, Les Gens Incompris may, at its discretion and subject to applicable law, provide a replacement or refund.

We do not guarantee refunds or replacements for damage caused after delivery, misuse, improper washing, normal wear and tear, or failure to follow care instructions.

8. ORDER ERRORS

If you receive an item that is materially different from what you ordered, please contact us within 7 days of delivery with photographs and your order information.

Approved order errors will be reviewed and resolved at our discretion, subject to applicable law.

9. REFUND PROCESSING

When a refund is approved, it will generally be issued to the original payment method.

Refund processing times may vary depending on the payment provider or financial institution. Les Gens Incompris is not responsible for delays caused by a customer's bank, card issuer, payment processor, or other financial institution.

10. FULFILLMENT PROVIDER

Because orders may be produced and fulfilled by third-party providers, certain issues may need to be investigated with the applicable fulfillment provider or shipping carrier before a refund or replacement can be approved.

Submitting a claim does not guarantee that the claim will be approved.

11. LIMITATION OF RESPONSIBILITY

To the fullest extent permitted by applicable law, Les Gens Incompris is not responsible for loss, theft, delay, damage, misdelivery, or other shipping issues caused by third-party carriers, fulfillment providers, customs authorities, weather, natural events, or circumstances beyond our reasonable control.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded or limited under applicable law.

12. POLICY CHANGES

We reserve the right to modify or update this Refund & Shipping Policy at any time. Changes will become effective when posted on our website, unless otherwise required by applicable law.

13. CONTACT

For questions regarding an order, refund, damaged item, or delivery issue, please contact us using the contact information provided on our website.