Privacy policy

PRIVACY POLICY

Last updated: October 9, 2026

Les Gens Incompris (“we,” “us,” “our”) operates this online store and website, including all related content, features, products, and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, make a purchase, or communicate with us. If it conflicts with our Terms of Service on the handling of personal information, this Privacy Policy controls. By using the Services, you acknowledge that you have read this policy.

1. Who We Are
Les Gens Incompris. Email: lesgensincompris@gmail.com. Phone: +1 458-290-1802. We are the controller (or “business”) responsible for the personal information described here, except where Shopify acts as an independent controller as described in Section 7.

2. Personal Information We Collect
Depending on how you interact with the Services, we may collect:

  • Contact details: name, billing and shipping address, email address, phone number.
  • Order and transaction information: items viewed, added to cart or wishlist, purchased, returned, or canceled; order history; payment confirmation; shipping details.
  • Payment information: payment method and transaction details. Payments are processed by Shopify and its payment partners, and we generally do not receive or store full card numbers.
  • Account information: username, password, preferences, and settings.
  • Communications: messages you send us, including support requests and claims, and any photos or documents you submit.
  • Device and usage information: IP address, browser, device and network information, pages visited, and how you interact with the Services.
  • Marketing information: your communication preferences and responses to marketing.
  • Inferences drawn from the above to personalize the Services, improve our business, and support security and marketing.

3. Sources
We collect information directly from you, automatically through cookies, pixels, and server logs, from Shopify and other service providers, and from advertising, analytics, payment, and shipping partners.

4. How We Use Personal Information

  • Orders and fulfillment: to process payments, confirm orders, produce and ship products, provide tracking, and handle returns, claims, and customer service.
  • Operating and improving the Services: to maintain the website, analyze usage, troubleshoot, and improve products and customer experience.
  • Marketing and advertising: to send promotional emails, texts, and mail, and to show you ads, including ads based on your activity on our store and other sites, subject to your choices and applicable law.
  • Security and fraud prevention: to authenticate accounts, verify transactions, and detect, investigate, and prevent fraud, abuse, and policy violations, including contesting payment disputes.
  • Legal and administrative: to keep business and tax records, comply with law and legal process, resolve disputes, and enforce our terms and policies.

5. Legal Bases (EEA, UK, and similar jurisdictions)
Where the GDPR or UK GDPR applies, we process personal information to perform our contract with you; for our legitimate interests (security, fraud prevention, analytics, and improving the Services); to comply with legal obligations; and with your consent (marketing and non-essential cookies), which you may withdraw at any time.

6. How We Disclose Personal Information
We may disclose personal information to:

  • Shopify, which hosts our store and supports checkout and other functions.
  • Payment providers, to process payments and prevent fraud.
  • Production and fulfillment partners, which produce, print, pack, and ship products.
  • Shipping carriers, to deliver orders.
  • Technology and service providers for hosting, analytics, customer support, security, and storage.
  • Advertising and marketing partners, to measure and deliver advertising.
  • Authorities and other parties where required by law or legal process, to protect rights and safety, to investigate fraud or policy violations, and in connection with a merger, sale, or similar transaction.
  • Anyone you direct us to, or whose disclosure you consent to.

We do not sell personal information for money. Some sharing with advertising partners may count as a “sale” or “sharing” for targeted advertising under certain state laws, and you can opt out as described in Section 11.

7. Relationship with Shopify
Our store is hosted by Shopify, which collects and processes personal information about your use of the Services to provide and improve them. Information you submit may be transmitted to Shopify and to third parties located in countries other than where you live. We also use certain Shopify enhanced features that use data from your interactions with our store, other merchants, and Shopify. For those purposes Shopify is responsible for the processing, including responding to your rights requests. Learn more in the Shopify Consumer Privacy Policy (https://www.shopify.com/legal/privacy/consumers) and the Shopify Privacy Portal (https://privacy.shopify.com/en).

8. Cookies and Similar Technologies
We and our partners use cookies, pixels, and similar technologies to keep the store and cart working, remember preferences, understand traffic, measure advertising, and deliver personalized ads. Where required by law, we ask for your consent before using non-essential cookies. You can manage cookies in your browser, though some features may stop working.

9. Third-Party Websites
The Services may link to third-party sites. We are not responsible for their privacy or security practices. Information you share publicly on third-party platforms may be visible to others and used without limit by them.

10. Children
The Services are not directed to children, and we do not knowingly collect personal information from anyone under the age of majority in their jurisdiction (and in any case under 16). If you believe a child has given us personal information, contact us and we will delete it. We do not knowingly sell or share the personal information of anyone under 16.

11. Your Rights and Choices
Depending on where you live (including Oregon and other US states, the EEA, and the UK), you may have the right to:

  • access or know what personal information we hold, including the categories of third parties we disclosed it to
  • receive a copy of your information in a portable format
  • correct inaccurate information
  • delete your information
  • opt out of sale, sharing, targeted advertising, and profiling
  • withdraw consent where we rely on it
  • appeal a decision about your request

To make a request, email lesgensincompris@gmail.com with the subject line “Privacy Request” and tell us what you are asking for. To opt out of sale, sharing, or targeted advertising, use the subject line “Opt Out,” or use the Shopify Privacy Portal above. If you visit our site with Global Privacy Control enabled, we treat it as an opt-out for that browser and device (and for your Shopify account if we can link it). Other than Global Privacy Control, we do not respond to “Do Not Track” signals. More information: https://globalprivacycontrol.org/.

We may need to verify your identity before acting on a request. You may use an authorized agent, and we may require proof of their authority. We respond within the time required by law, generally 30 to 45 days, and will not discriminate against you for exercising your rights. Rights are not absolute and may be limited by law, including where we must keep records for tax, fraud prevention, or dispute purposes.

Marketing communications: unsubscribe from emails using the link in any message, and from texts by replying STOP. We may still send non-promotional messages about your account and orders.

12. Security and Retention
We use reasonable administrative, technical, and organizational measures to protect personal information, but no system is completely secure. We keep personal information only as long as reasonably necessary for the purposes in this policy. As a general guide: order and transaction records, including delivery and dispute evidence, up to 7 years; account information until you ask us to delete it; customer support communications up to 3 years; and marketing preferences until you unsubscribe. We may keep information longer where needed to comply with law, prevent fraud, resolve disputes, or enforce our agreements.

13. International Transfers
We and our service providers may store and process personal information outside your country, including in the United States. Where required, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses (or the UK equivalent) or an adequacy decision.

14. Complaints and Appeals
If you have a concern about how we handle personal information, contact us at the details below. If we decline a request, you may appeal by replying to our decision and asking for review. Depending on where you live, you may also complain to your data protection authority or state attorney general (in Oregon, the Oregon Department of Justice).

15. Changes to This Policy
We may update this policy at any time. We will post the revised version here, update the “Last updated” date, and give further notice where required by law.

16. Contact
Les Gens Incompris
888 Clay Street, Apt 104, Ashland, OR 97520, United States
Email: lesgensincompris@gmail.com | Phone: +1 458-290-1802